Privacy and Complaints

This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain. The General Data Protection Regulation (GDPR) which is EU wide and far more extensive than its predecessor the Data Protection Act, along with the Privacy and Electronic Communications Regulations (PECR), seek to protect and enhance the rights of EU data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU and its storage within the EEA.
 
DRVIPUK is based in London, UK which hereafter for the purposes of this Privacy Notice will be referred to as DRVIPUK, is pleased to provide the following information:

1. Who we are:
 
DRVIPUK offers online wellness and lifestyle advice. This service does not replace your regular family doctor nor provides acute medial advice.  

2. Personal Data:
 
a) For the purposes of providing lifestyle and wellness advice, DRVIPUK may require relevant medical information. We will only collect what is relevant and necessary. When you contact DRVIPUK, we will make notes, which may include details concerning your medication, treatment and other issues affecting your health. This data is always held securely, is not shared with anyone not involved in your treatment, although for data storage purposes it may be handled by pre-vetted staff who have all signed an integrity and confidentiality agreement. To be able to process your personal data it is a condition of participating in activities at DRVIPUK that you give your explicit consent to allow DRVIPUK to document and process your personal medical data. Contact details provided by you such as telephone numbers, email addresses, postal addresses may be used to remind you of future appointments and provide information relevant to your sessions.
 
b) For marketing purposes, DRVIPUK may also use the contact details provided by you to respond to your enquiries, including making telephone contact and emailing information to you which DRVIPUK believes may be of interest to you.
 
c) In making initial contact with DRVIPUK you consent to DRVIPUK maintaining a marketing dialogue with you until you either opt out (which you can do at any time) or we decide to desist in promoting our services. DRVIPUK does not broker your data and you can ask to be removed from our marketing database by emailing or phoning DRVIPUK using the contact details provided at the end of this Privacy Notice.
 
d) Some basic personal data may be collected about you from the marketing forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to, personally identifying information like Internet Protocol (IP) addresses.
 
e) The DRVIPUK website uses cookies, which is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns to provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymous tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

f) DRVIPUK will only collect the information needed so that we can provide you with the services you require, the business does not sell or broker your data.

3. Legal basis for processing any personal data:

To meet our obligations obtained from the initial Patient Questionnaire and follow up assessments, and legitimate interest to respond to enquiries concerning the services provided.
 
4. Legitimate interests pursued by DRVIPUK:
 
To promote health  and wellbeing in the pursuit of reducing the risk of chronic disease.  The service does not replace your usual family doctor and does not supply acute medial advice or treatment.
 
5. Consent:

Through agreeing to this privacy notice you are consenting to DRVIPUK processing your personal data for the purposes outlined. You can withdraw consent at any time by using the postal, email address or telephone number provided at the end of this Privacy Notice.
 
6. Disclosure:
 
DRVIPUK will keep your personal information safe and secure, only staff and practitioners engaged in providing your care will have access to your client records, although our administration team will have access to your contact details so that they can make appointments and manage your account. DRVIPUK will not disclose your Personal Information unless compelled to, in order to meet legal obligations, regulations or valid governmental requests. DRVIPUK may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of its staff or instructors.
 
7. Retention Policy:

DRVIPUK will process personal data during the duration of any valid pass and will continue to store only the personal data needed for one year after the contract has expired to meet any legal obligations. After one year all personal data will be deleted, unless basic information needs to be retained by us to meet our future obligations to you, such as erasure details.
 
8. Data storage:
 
All Data is held in the United Kingdom. Space does not store personal data outside the EEA.
 
9. Your rights as a data subject:
 
• At any point whilst DRVIPUK is in possession of, or processing your personal data, all data subjects have the following rights
• Right of access – you have the right to request a copy of the information that we hold about you.
• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
• Right of portability – you have the right to have the data we hold about you transferred to another organisation.
• Right to object – you have the right to object to certain types of processing such as direct marketing.
• Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling. In the event that DRVIPUK refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge. At your request Space can confirm what information it holds about you and how it is processed.
 
10. You can request the following information:
 
• Identity and the contact details of the person that has determined how and why to process your data.
• Contact details of the data protection officer, where applicable.
• The purpose of the processing as well as the legal basis for processing.
• If the processing is based on the legitimate interests of Space and information about these interests.
• The categories of personal data collected, stored and processed.
• Recipient(s) or categories of recipients that the data is/will be disclosed to.
• How long the data will be stored.
• Details of your rights to correct, erasure, restrict or object to such processing.
• Information about your right to withdraw consent at any time.
• How to lodge a complaint.
• Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
• The source of personal data if it wasn’t collected directly from you.
• Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.
 
11. To access what personal data is held, identification will be required:
 
DRVIPUK will accept the following forms of identification (ID) when information on your personal data is requested:

• A copy of your driving licence, passport, birth certificate and utility bill not older than three months.
• A minimum of one piece of photographic ID listed above and a supporting document is required.

If Space is dissatisfied with the quality, further information may be sought before personal data can be released.
 
All requests should be made to:
drvipuk@outlook.com 
 
12. Complaints:
 
In the event that you wish to make a complaint about how your personal data is being processed by DRVIPUK you have the right to complain to us. The details for this contact is:
drvipuk@outlook.com